Airtel reaffirms commitment to exceptional customer experience

Airtel Nigeria has reiterated its commitment to exceptional customer service.

Managing Director and Chief Executive Officer, Segun Ogunsanya, stated this at the IBM Business 2016 Connect Conference in Lagos, noting that the telco has invested in robust IT platforms to deliver bespoke experience to telecoms consumers.

According to him, the telco is bound by a vision to deliver value that will ensure winning customers for life smartly.

The CEO who was represented by the Information Technology Director also said the company’s focus in delivering exceptional customer experience, via reliable world class IT platforms, is consistent with the telco’s vision of becoming the operator of first choice in mobile Internet.

The IBM conference with the theme, “A New Era of Thinking,” featured presentations on cloud based services and cognitive IT experience.

A panel with representatives drawn from government, health, banking, telecoms, and oil and gas sectors also discussed the relevance of cognitive IT intelligence and business analytics to customer experience.