Presidency launches consumer complaint website

The office of the Vice President of the Federal Republic of Nigeria has officially launched a website where consumers can directly lodge complaints.

This was disclosed by the Director-General of the Standards Organisation of Nigeria (SON) Chief Osita Aboloma at the occasion of the award of the Mandatory Conformity Assessment Programme (MANCAP) or revalidation certificate to Dangote Cement Gboko Plant.

In the revalidation ceremony held on Thursday at the board room of the cement  plant, Chief Osita Aboloma noted that the Mandatory Conformity Assessment  Programme (MANCAP) or revalidation was to ensure that Manufactured products comply with Nigerian Industrial Standard (NIS) before taking it to  the consumers.

Aboloma who was represented by the Benue State Coordinator of the  SON Mr. Samson Makolo explained that the Gboko plant of the Dangote  Cement has actually been certified by the Standard organization of Nigeria  and that the certificate was been revalidated as a vote of confidence in  conformity with the agency’s laid down procedures of continuous monitoring  to ensure sustenance of quality and standards.

According to Mr Makolo, The company has established qualified and high calibre of experienced managers/chemists that oversee standard production processes daily.

This company’s product was subjected to thorough  engineering/chemical analysis in SON laboratory in Enugu and other  independent laboratories in Nigeria and the results there from showed that  the product conformed to NIS 444/Part 1/2014 and other international  standards.

Having gone through rig awarded this prestigious MANCAP certificate (Revalidation) .

In his response on behalf of the company, acting plant Director of the Dangote  cement Gboko Mr Rama Srinivasan said that the management of the company  was happy that the SON has found the Gboko Plant worthy of the revalidation  certificate.

He promised that the company would reciprocate by continuously improving on our goods and services on a daily basis and strive to satisfy our customers and offer them quality services.