As part of efforts of NASD to ensure transparency, integrity and investor protection on the OTC Securities Exchange, it has established a Complaint Management Framework
According to the information on its website, this is aimed at managing complaints made by investors against institutions trading on its platform in line with the requirements of the Securities and Exchange Commission (SEC).
“Investors with valid complaints against any of the NASD participating institutions or members are encouraged to first explore possible resolution of the complaints with the Participation Institution and to refer such complaints to NASD where no satisfactory resolution is reached.
“All complaints received by NASD shall be investigated under the direction of the Disciplinary Committee and Board (as required) and resolved in a fair and equitable manner”.
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