Sterling Bank concludes IT upgrade for quality service delivery

In line with its mandate to enrich the lives of its customers through efficient and prompt delivery of quality banking services, Sterling Bank has announced the conclusion of the upgrade of its information technology infrastructure.

About 24 months back, the Bank commenced the upgrade of its core and subsidiary systems, transiting to more robust, agile and flexible platforms that are more adaptable to the dynamic banking needs of customers and position the Bank for long term sustainable growth.

The Bank in a statement said the decision to upgrade the Bank’s IT infrastructure was informed by the need to improve the service delivery of the one-customer bank adding that the upgrades would see the Bank improving customer experience.

It also stated that the upgrade was in line with the Bank’s mission to enhance stakeholders’ value as a financial institution of choice, stated that the upgrade, which gained traction two weeks ago, had become necessary in view of the need to meet customers’ expectations.

The Bank stated that “Sterling Bank would continue to demonstrate its commitment to enhancing customer experience in the provision of quality banking services as evidenced by its adoption of one of the best core banking software in the world”.

It added that, “our decision to upgrade our IT infrastructure is in line with global best practice and this will place our institution at par with other global financial institutions. This will also enhance the Bank’s transaction processing capacity and speed”.

The Bank noted that in view of the fact that technology remains the backbone of the global banking system, the Bank, according to him, will remain committed to continuously making the necessary investments in IT infrastructure to ensure that it delivers its one-customer experience to all its customers.