Great Nigeria Insurance (GNI) Plc has paid a sum of N700 million as claims between January and June 2016, as part of its commitment to prompt claims settlement.
A statement from the firm and made available to Business 247 Online at the weekend said General Business accounted for over 19 per cent of this figure while Life insurance business constituted about 80% of the total claims settled within the period under review.
Commenting on the development, Mr. Folusho Alliyu, Chief Technical Officer, stressed that the continuous existence of any underwriting firm depends largely on its ability to fulfil its obligation to its customers as and when due.
According to him, “Prompt claims settlement is not just an attribute but a culture that has been adopted by all personnel in Great Nigeria Insurance Plc; we do not intend to fall short of this obligation and we will continually strive to make good our promise of exceptional service delivery at every point in time”.
He, however, encouraged Nigerians to imbibe the insurance culture as a vital part of their daily existence.
On her part, Mrs. Cecilia O. Osipitan, Managing Director/CEO said insurance works on the promise to pay compensation for any insured in the course of any eventuality. She urged all policy holders to ensure the immediate report of any loss experienced to the company to facilitate prompt settlement.
She further mentioned that GNI Plc has overtime upgraded on its processes and Information Technology infrastructure having realised that improved real time and cutting-edge technology in pushing the frontiers of its operations cannot be undermined.
Osipitan stated that the company has in place a responsive claim process which ensures that customers do not go through any stress in getting their claims settled. “The processes involved from the moment a claim is reported to the period the customer receives the cheque have been made as seamless as possible,” she pointed out.
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