BANKING

A research and credit rating agency, Agusto & Co, on Monday disclosed that Guaranty Trust Bank ranked highest in user experience in the third edition of consumer banking satisfaction index. Mrs Mariam Dabiri, Senior Analyst, Financial Institutions Ratings, Agusto & Co, in a statement made available to the News Agency...

Ecobank Nigeria has once again proved itself to be a clear industry leader in the digital banking space amongst  the commercial banks in the country as it emerged as the bank with “Best Digital Touchpoints” in Nigeria at the virtual Digital Jurists (formerly Web Jurist) 2020 awards, held during a...

  Banks in Benin, Edo on Monday shut down operations over the inability of their staff to access their duty posts. The News Agency of Nigeria (NAN) reports that EndSARS protesters had as at 6:00 a.m. blocked major roads within the Benin metropolis, preventing vehicular movement. The roads are Oluko-Isihor-Ugbowo-Uselu,...

Heritage Bank Plc is set to commence the account opening with Bank Verification Numbers (BVN) for the earmarked 774,000 participants of the SPW Programme in their branches, throughout the 774 Local Government Areas. The participants are to be paid an allowance of N20, 000 (Twenty thousand Naira) only, monthly and...

Ecobank Nigeria has rewarded its Agency Banking partners, also known as Xpress Point Agents across the six geo-political zones of the country with mouthwatering gifts for their performances from January to September 2020. This reward is coming ahead of the Ecobank Vanguard Digital financial inclusion summit bringing together stakeholders in...

The Central Bank of Nigeria (CBN) has directed all banks operating in the country to always observe strict compliance with SWIFT Universal Confirmation Requirements. The directive was outlined in a circular issued by Mr Sam Okojere, CBN’s Director, Banking Services Department. Okojere directed all SWIFT customers to provide information on...

Ecobank Nigeria has reaffirmed its commitment to providing excellence in customer experience in all its interactions through its Customer Experience Transformation Program.  Head, Customer Experience, Mrs Olubunmi Otuniga gave the assurance in a statement to commemorate this year’s International Customer Service Week, holding between October 5 and 9, themed, “Dream...

In a bid to deepen its partnership and create wealth for their individual customers, Heritage Bank Plc, Nigeria’s Most Innovative Banking Service provider joins the rest of the world to celebrate the annual Customer Service Week themed, “Dream Team.” Customer Service Week is an annual event dedicated to celebrating customers...

Nigeria’s retail lender, Unity Bank Plc has kick-started programmes for 2020 Customer Service Week celebration to reward staff and teams that have created an exceptional customer service experience in the Bank. The 2020 Customer Service Week is a week-long event which will be celebrated from October 5 – 9 across...

The Central Bank of Nigeria (CBN has granted Access Bank Plc the initial approval to restructure its operating structure from a commercial banking group to a financial service holding company (holdco). Access Bank also announced definitive agreements to bolster its market position in Mozambique and another deal to enter the...